Use case

Event reviews and venue feedback via QR code.

Place one QR code at the point where the experience ends. Attendees scan, respond by voice or writing, and you review the private feedback in one place.

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5 free responses, no credit card

The short answer

You create a HeySpeak link, download its QR code, and place it wherever customers are: table cards, reception desks, lanyards, or a screen at the event exit. Customers scan, tap record, speak for up to 60 seconds, or choose a written reply. No HeySpeak account is needed. Voice responses are processed into transcripts and AI summaries.

Why timing and placement matter at events

A paper form, email survey, and QR prompt each create a different kind of friction. The useful question is where attendees are most likely to have a quiet moment and still remember the experience.

A 4 out of 5 from someone who loved the food but hated the service looks identical to a 4 from someone who liked everything but thought the price was high. Same row in your spreadsheet, no way to tell them apart. You need to know which it was, because those are two different problems with two different fixes.

Voice can work when attendees want to tell a short story or explain an example. Written replies are safer when the venue is noisy, crowded, or too public for recording. Offer both and let the setting decide.

How the QR code flow works

Three steps from question to review.

1. Create your campaign

Log into HeySpeak, create a Magic Link, and write one question. Something like: “How was your experience tonight?” or “What was the highlight of the event for you?” One question produces more focused answers than five. Download the QR code image and test it on a real phone.

2. Place the code

Print it at whatever size fits your venue. Common placements: table tent cards at restaurants or cafes, a sign at the event exit, the back of a receipt, a lanyard at a conference, or a screen in a hotel lobby. The code works independently of your setup on the day. Customers need only a phone with a camera and a mobile browser.

3. Read the reviews

Each response is transcribed automatically. Your dashboard shows a short AI summary for each one. Scan the summaries first. Click through to the audio or full transcript for anything that stands out. By the end of your event or service shift, you already know what worked and what did not.

Which venues and events use voice reviews

The QR code approach works anywhere customers are physically present for a defined experience.

Conferences and workshops

Place a QR code on the exit door or the badge lanyard. Ask one question: “What was the most useful thing you took from today?” Keep the sign visible, the question specific, and a written route available for anyone who cannot record there.

Restaurants and cafes

A table tent with a QR code catches customers at the moment they are deciding whether they would come back. A private response keeps operational feedback separate from a public review request. Ask for permission before following up.

Hotels and accommodation

A QR code at checkout or in the room produces responses while the stay is still recent. “What would have made your stay better?” gives the property team a specific place to start.

Fitness studios and gyms

Post-class feedback works best when asked immediately. A QR code on the studio door or the instructor's tablet catches members right after a session. “What did you think of today's class?” is narrow enough for a useful first answer.

Coworking spaces

Members are already in the building. A QR code at reception or in the kitchen catches them during the natural pause in their day. A monthly “What would you improve about the space?” campaign gives you a running picture of what members choose to mention in their own words.

Common questions

Do customers need to download an app to leave a voice review?

No. The QR code opens a browser page where attendees can respond without creating a HeySpeak account. Microphone support and permissions still depend on the device and browser.

How do I display the QR code at my venue or event?

HeySpeak generates a QR code you can download for table cards, signs, badges, or screens. Test the printed code at its final size and viewing distance before the event. Archive or replace the link when that feedback round should close.

Can I collect text reviews instead of voice notes?

Yes. Written replies are available by default and can be controlled on eligible plans. A calendar link is another optional fallback, but it should not replace a quiet written route at a busy venue.

How quickly do I see the feedback after an event?

Submitted responses appear in the dashboard, and voice replies are processed into transcripts and summaries. Processing time varies, so do not promise a live event monitoring window.

Is the voice feedback private, or does it go public like Google reviews?

HeySpeak responses are collected privately rather than posted to a public review site. If you want to publish a quote or recording as a testimonial, get clear permission from the respondent first.

Can I use HeySpeak alongside Google or Tripadvisor reviews?

Yes. Use HeySpeak for a private, focused question and public review platforms for customer-facing reviews. Do not move a private response into a public channel without the respondent's permission.

Know how it went before the night is over.

Five free responses to start. No credit card.

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