At a venue
Put a focused prompt on a table card, receipt, or exit sign while the visit is still easy to recall.
Customer voice feedback
Put one useful question where the experience happens.
Share a link or QR code at the right moment. Customers reply by voice or writing, and you review the transcript in your dashboard.
Create a customer prompt
No customer account or app download
How does QR code voice feedback work?
Create a Magic Link with one customer question and use its QR code in a physical or digital touchpoint. A customer scans, chooses voice or writing, and submits. The response arrives with the original recording, transcript, and short summary for your team to review.
Match the prompt to the moment
Placement is a hypothesis. Start small, make the question visible, and judge success by the usefulness of what customers actually send.
Inside a package
Ask about first impressions on a small insert, then test whether the placement earns useful replies.
After an event
Use the badge, final slide, or follow-up message to ask what attendees found most useful or confusing.
Good fit
First impressions, explanations behind a complaint or compliment, event reactions, and open feedback tied to a clear customer moment.
Use a survey when
You need a comparable score, required fields, demographic data, or enough structured responses for quantitative analysis.
Common questions
How do I collect customer voice feedback with a QR code?
Create a Magic Link with one question, then place its QR code near the relevant customer moment. Customers scan it and can answer by voice or writing without creating a HeySpeak account.
Where should I place the QR code?
Place it where the question makes sense, such as a table card, package insert, event exit, or follow-up message. Test one location first and measure whether customers use it before printing a large batch.
What should I ask customers?
Ask one specific question linked to the experience they just had. What was unclear during checkout is easier to answer than a broad request such as tell us what you think.
Does voice feedback replace a customer survey?
Not when you need ratings, required fields, or a representative score. Voice is useful when you want explanation and context. A survey is better for structured measurement.
Test one prompt in one place.
Print small first. Let real customer behavior guide the next placement.
Create a customer promptVoice Feedback