For your customers

Your customers will actually leave feedback this time.

A QR code at the table, in the restroom, on the shipping card. They scan, speak for 60 seconds, done. No app, no form, no login. You read the transcripts in your dashboard before they have left the building.

Create a campaign

5 free responses, no credit card

The short answer

You generate a HeySpeak campaign and place the QR code wherever the customer experience happens. They scan, tap record, speak for up to 60 seconds, and submit. There is no app and no account on their side. You see transcripts and AI summaries in your dashboard within minutes, while the moment is still warm.

60 sec

average time a customer spends leaving a voice note

0 apps

to install, works in any mobile browser

1 question

is enough, open prompts beat checklists

Why customers actually do this

Customers do not hate giving feedback. They hate the work of giving feedback. Opening a form, typing on a phone keyboard, picking a number on a scale they do not believe in, leaving an email address. Each step is a small reason to close the tab.

Voice cuts the work to almost nothing. Tap, speak, done. People say more in 30 seconds of voice than they would write in five minutes, and they say it in their own words. The phrasing is specific, sometimes funny, occasionally rough. That is the version you want, not the polite version that survives a text field.

The other reason it works: timing. The QR code lives where the experience just happened. The dessert plate, the locker room mirror, the box on the kitchen counter. The customer is still in the moment. Their answer comes out before the internal editor kicks in.

Where to place the QR code

The closer the code is to the moment of experience, the higher the response rate.

Table cards at restaurants and venues

A small tent card with the QR code and one prompt: “How was your visit tonight?” Customers scan while they wait for the bill. The dessert was either great or it was not, and they will tell you which it was, in their own words. You hear about the slow service on table 7 before it becomes a 1-star Google post.

QR codes in the restroom

The classic moment. A sticker on the mirror or above the sink: “How was your visit?” The customer has 30 seconds of privacy and nothing to do but wash their hands. They scan and speak. This single placement often outperforms every other spot in a venue.

A card in the shipping box

Print a postcard sized insert with the QR code and a one-line prompt. Drop it in the box before sealing. The customer opens the package, sees the card, and many will leave a 30-second reaction while the product is still in their hands. First impressions, said out loud, the same week the product arrives. There is no other way to get this signal.

Event exits and badge lanyards

A sign at the door on the way out, or the QR code printed on the back of the conference badge. One question: “What was the most useful thing you took from today?” You collect 30 to 50 responses without sending an email survey three days later, when the answer is already gone.

Receipts, lanyards, hotel rooms

Print the QR code on the receipt, the room key card, the bag the customer leaves with. Anywhere the customer is alone with a phone and a recent memory. The code does not expire, so one print run covers months of campaigns.

What lands in your dashboard

Each voice note is transcribed automatically. The dashboard shows the audio, the transcript, and a short AI summary so you can scan 50 responses in the time it would take to listen to 5. Click into anything that looks important and read or play the full thing.

The summaries surface patterns. If three customers in one evening mention the same dish was cold, you see it on the same screen, not buried in three separate audio files. Decisions get faster because the signal is already grouped.

Customers who would rather book a call instead of leaving a voice note can do that from the same Magic Link. You catch the talkative ones too, without running two different processes.

Common questions

Why do customers actually leave voice feedback when they ignore forms?

Speaking is faster than typing and feels less like homework. There is no rating scale to think about and no five-field form to fill in. The customer taps record, says what they think for 30 to 60 seconds, and submits. No app to install, no account to create. Most responses are done within 90 seconds of the QR scan.

Where do I put the QR code so customers actually use it?

Anywhere the experience is happening. Table tents in restaurants, a sticker in the restroom mirror, a card in the shipping box, a sign at the event exit, the back of the receipt, the badge lanyard at a conference. The shorter the gap between experience and prompt, the higher the response rate.

Do my customers need to download anything or sign up?

No. The Magic Link opens in any mobile browser. They tap the record button, grant microphone access once, speak, and submit. There is no HeySpeak account on the receiver side. They give you their voice, not their email or password.

What kind of question gets the best voice answers?

One open question, not five. Ask “How was your visit?” or “What did you think of the product?” instead of a checklist. Open prompts let the customer tell you what mattered to them, which is often something you would not have asked about. The unexpected answers are the valuable ones.

Can I use this for products I ship to customers?

Yes. Print a small card with the QR code and a one-line prompt, then drop it in the box before sealing. Customers open the box, see the card, and many will leave a 30-second reaction while the product is still in their hands. Unboxing feedback is the most honest version you will ever get.

Is the feedback private or does it go on Google?

Private. Voice notes go to your HeySpeak dashboard only. Recordings sit in a private bucket and are accessible to you through time-limited links. Public reviews on Google or Tripadvisor are a separate decision. Many businesses use HeySpeak to find their happiest customers first, then ask those people for a public review.

Hear what your customers actually think.

Five free responses to start. QR code ready in 2 minutes. No credit card.

Create your campaign