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For SaaS founders with trial users

Find out where your trial users get stuck.

Send one question. Let users reply with a short voice note or text—no account needed. Read the transcript and AI summary, then decide what to improve.

Create a feedback link
No respondent account or app download

How can I find out why trial users got stuck?

Ask a user about the last thing they tried to do in your product. Send the question by link in a personal email or message. Review their answer to decide what needs a fix, a clearer explanation, or a follow-up conversation.

A question worth sending

Start with the moment they got stuck

Give someone who recently tried your product one specific question. Keep written replies enabled so they can answer even when speaking is inconvenient.

“What were you trying to do when you got stuck?”
  1. 01

    Ask about one experience

    Focus on the user's recent attempt, without suggesting what the problem was.

  2. 02

    Send it to existing trial users

    Explain why you are asking and how their reply will help. HeySpeak collects feedback; you bring the people.

  3. 03

    Choose the next step

    Review the replies, check your interpretation, and decide what to improve or ask next.

Illustrative example

From a reply to something you can investigate

The reply

“I uploaded my customer list, but couldn't tell whether the import had finished. I tried again and ended up with duplicates.”

The summary

Unclear import status led the user to repeat the upload and create duplicate records.

Your next step

Check the import flow. Make completion clearer and investigate how duplicate uploads are handled.

Good fit

You have trial users you can reach, a specific onboarding question, and someone who can act on the answers.

Use a live call when

You need to challenge an answer, observe a workflow, build rapport, or explore a sensitive topic in conversation.

Keep going

Comparison

Async voice or discovery call?

Choose the right format for screening, depth, and follow-up.

Playbook

Async customer discovery

Plan the question, invitation, review, and live follow-up.

Common questions

Can async voice replace customer interviews?
It can replace some early screening and follow-up, but it does not offer the back-and-forth of a live interview. Use one voice question to find useful stories, then invite the most relevant people to a call when you need to dig deeper.
What should I ask a trial user?
Ask about the last thing they tried to do. For example: What were you trying to do when you got stuck? Keep it to one specific question, and let them describe the experience in their own words.
Do respondents need a HeySpeak account?
No. They open your feedback link in a supported browser and can record a reply without creating an account or installing an app. Keep written replies enabled so they can type instead.
What do I receive after someone replies?
Voice responses come with a transcript and short AI summary in your private dashboard. Written replies appear there too. Audio playback is available on Pro and Scale.

Test one customer question.

Send one question to a few existing trial users. See whether their replies help you decide what to improve.

Create a feedback link