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For solo founders

Hear the story before you pitch the solution.

Send one customer discovery question by link. People answer when it suits them, and you decide which replies deserve a live follow-up.

Create a research prompt
No respondent account or app download

How can founders use async voice for customer discovery?

Ask about a problem your audience has already experienced. Share the link in a personal message or email. HeySpeak transcribes each reply and adds a short summary, giving you a quick first pass without pretending that every voice note is a full customer interview.

A question worth sending

Ask for a recent story, not a forecast

People are better witnesses to what they did than predictors of what they might buy. Give them one real situation to recall.

“Tell me about the last time this problem interrupted your work. What did you do next?”
  1. 01

    Write one question

    Anchor it in past behavior and keep your product out of the prompt.

  2. 02

    Send it personally

    Add context in the message so the recipient knows why their experience matters.

  3. 03

    Choose the follow-up

    Scan transcripts, listen to useful replies, then invite a smaller group to talk live.

Good fit

Early problem interviews, beta feedback, post-demo questions, and screening people for a deeper research call.

Use a live call when

You need to challenge an answer, observe a workflow, build rapport, or explore a sensitive topic in conversation.

Keep going

Comparison

Async voice or discovery call?

Choose the right format for screening, depth, and follow-up.

Playbook

Async customer discovery

Plan the question, invitation, review, and live follow-up.

Common questions

Can async voice replace customer interviews?
It can replace some early screening and follow-up, but it does not offer the back-and-forth of a live interview. Use one voice question to find useful stories, then invite the most relevant people to a call when you need to dig deeper.
What should a founder ask?
Ask about a recent event, not a hypothetical product. For example: Tell me about the last time you tried to solve this problem. One concrete question is easier to answer and gives you material you can compare across replies.
Do respondents need a HeySpeak account?
No. They open your Magic Link in a supported browser and can record a reply without creating a HeySpeak account or installing an app.
What do I receive after someone replies?
The response appears in your private dashboard with the recording, a transcript, and a short summary. Use the transcript to scan, then listen when tone or exact wording matters.

Test one customer question.

Start with people you can contact personally and judge the quality of the replies.

Create a research prompt